Our contact channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | Payout status, bonus questions, login problems |
| E-mail support@crusado.com | 24/7 | Documents, disputes, self-exclusion, data protection |
| Help Centre | Always available | Written rules on deposits, withdrawals, verification |
Scroll horizontally to see the full table
Getting a quick answer
- Keep your account e-mail and transaction reference ready before you open the chat.
- State one problem per message with the date and the amount.
- Attach a screenshot when the issue is technical.
- Ask us for an e-mail summary when the chat does not solve the matter.
- Check our Help Centre first for limits and processing times.
When e-mail is the right channel
Documents, refund requests and self-exclusion belong in an e-mail, because you will want a written trace afterwards. A refund has to be requested within 24 hours of the transaction, and we close your account within 24 hours of a self-exclusion request. A clear message contains your account e-mail, the transaction date and amount, the attached document and one request.
Our Help Centre
We group our answers under Withdrawals, Deposits, My Account and Verification, General, Bonuses and Promotions, Technical, Casino and Sportsbook. If an agent states a rule that contradicts the Help Centre or our general terms, ask for a confirmation by e-mail before you act.